Kazuhiko Nakayama, President and CEO of NTT DATA Group, emphasized the need for companies to evolve their business practices to fully harness artificial intelligence (AI). During recent remarks, Nakayama explained that to become truly AI-native, organizations must rethink not only their operational strategies but also their management approaches. He highlighted the importance of data, business processes, governance, and security in this transformation, noting that while AI is a powerful tool, it requires careful management.
Nakayama pointed out that technology alone cannot drive business transformation. He noted that general AI models must be integrated with a client’s data, workflows, and specific business logic to add significant value. The challenge of connecting these advanced models to practical applications within a company is referred to as the “last mile.” According to Nakayama, closing this gap necessitates human expertise—professionals who grasp the client’s needs and industry nuances, can redesign essential processes, and understand governance and security requirements.
To address these challenges, NTT DATA developed AIVista, its enterprise AI platform. This platform aims to tailor AI solutions to specific business processes. In a recent project involving a North American insurance company, AIVista demonstrated its effectiveness by achieving 98.5% accuracy in underwriting tasks. This performance sharply contrasted with the 50% to 72% accuracy rates of general AI models, resulting in a significant reduction of 25 times in the number of documents requiring manual review. “That is what matters,” Nakayama stated, emphasizing that AI adds real value when it enhances fundamental processes rather than solely improving output accuracy.
Nakayama introduced the concept of “Quality Growth,” which he describes as a progression beyond merely delivering specified services. This approach focuses on assisting clients in fundamentally transforming their businesses through AI integration.
