Conduent Incorporated has announced the appointment of Narayanan Sundaresan as its chief information and technology officer, a strategic move intended to bolster the company’s technological infrastructure as it enhances its initiatives in artificial intelligence (AI). Sundaresan officially took on his new role on September 14, 2026.
Focus on Innovation and Infrastructure
Sundaresan will oversee Conduent’s global technology organization and strategy, with a primary focus on expanding AI capabilities across the business. His leadership is expected to enhance the company’s secure, reliable, and scalable technology framework that underpins its operations and client services.
The decision to bring Sundaresan on board coincides with Conduent’s objective to leverage its AI investments for tangible operational improvements and enhanced outcomes for clients. His duties will encompass managing enterprise platforms, digital products, cybersecurity, data governance, and the technical architecture necessary to implement automation and AI efficiently.
Harsha V. Agadi, Conduent’s CEO, emphasized the significance of Sundaresan’s experience during this transformational period for the company. He expressed confidence that Sundaresan’s leadership will accelerate innovation, improve client satisfaction, and increase overall business value.
Prior to joining Conduent, Sundaresan was the global chief information officer and senior vice president of Digital Products & Technology at Strategic Education. In that role, he spearheaded initiatives focusing on AI integration and hyper-automation, facilitating technology standardization across the organization. His background also includes key technology leadership roles at Capella Education Company, where he led various digital technology initiatives.
Sundaresan’s extensive experience with enterprise technology and infrastructure will be critical as Conduent seeks to integrate AI into its daily operations while ensuring the security and reliability needed for essential services. According to Sundaresan, his primary goals involve expanding AI capabilities throughout the enterprise and enhancing the technology infrastructure to support that expansion.
Conduent offers digital business solutions across various sectors including commercial, government, and transportation, utilizing cloud computing, AI, machine learning, automation, and advanced analytics. The company operates with a global workforce of approximately 48,000 employees.
The scale of Conduent’s operations necessitates a dependable technology framework to facilitate its extensive services, which include managing around $80 billion in government payments, approximately 2 billion customer service interactions each year, and more than 14 million tolling transactions daily. Sundaresan’s role will not only involve the development of new digital products but also the alignment of AI adoption with cybersecurity and data governance across the enterprise.
Conduent is positioning AI as a vital element of its overarching transformation strategy. With Sundaresan’s leadership, the company aims to effectively deploy these technological advancements throughout its operations to ultimately boost performance and enhance customer experiences.
Why It Matters: Sundaresan’s appointment is significant for Conduent as the company seeks to enhance its technology capabilities. His experience with AI and enterprise technology is expected to drive innovation and efficiency, thereby improving both client outcomes and operational performance.
