The Camp Coordination and Camp Management (CCCM) Cluster in Haiti, co-led by UCLBP, DGPC, and IOM, reported key developments in community feedback and referrals from July to September 2026. The cluster coordinates support for displaced populations amid ongoing insecurity, sudden displacement, and escalating humanitarian needs.
During this quarter, seven partner agencies operated the Community Feedback Mechanism (CFM) across 78 sites. The report aims to analyze feedback from the affected populations, evaluate service provider responses, and identify coordination gaps in referral management.
A total of 855 feedback entries were recorded this quarter, marking a 19% decrease from the baseline but an increase from the 692 entries documented in the previous quarter. Of the responses received, 98% involved requests for assistance, services, or repairs, while the remaining 2% were general inquiries about available aid. Notably, referrals to education providers surged, with 82% of these requests stemming from households unable to afford school fees. Port-au-Prince alone represented 43% of all education-related referrals.
The feedback was predominantly collected from CCCM staff, who contributed 85% of the entries. Community leaders accounted for 7%, and suggestion boxes yielded 5%. Feedback from community leaders saw a 6 percentage point decrease compared to the baseline. Most respondents (73%) provided feedback concerning their individual or household needs, while 20% represented the entire site. Among the vulnerable households, approximately half were female-headed, and 15% were led by elderly individuals.
In terms of resolution, out of 416 referrals made, 25% were reported as successfully resolved by service providers, reflecting a resolution rate that surpassed the baseline by 15 percentage points. Referrals related to streetlights and non-food item kits had the highest resolution rates, at 54% (7 of 13 referrals) and 53% (59 of 111 referrals), respectively.
However, 60% of the completed referrals remained unanswered, as providers did not respond within the 60-day timeframe. Site management subsequently notified individuals of expired referrals and offered the option to resubmit their feedback. Despite this, the expiration rate decreased by 15 percentage points compared to the baseline, suggesting an improvement in the response system. Port-au-Prince had the highest number of expired referrals, comprising over 65% of all expirations, primarily related to income-generating activities and non-food item kits, which accounted for 40% and 25% of expired referrals, respectively.
